Counselling & Clinical Education
Privacy Policy
Michaela Gage Counselling and Clinical Education is committed to protecting your privacy and the confidentiality of your personal information. This Privacy Policy outlines how personal information and personal health information are collected, used, stored, and protected in accordance with Ontario’s Personal Health Information Protection Act (PHIPA), applicable privacy legislation, and professional obligations under the College of Registered Psychotherapists of Ontario (CRPO).
Personal information we collect
We may collect personal information and personal health information that you voluntarily provide, including:
• Name, contact details, and demographic information
• Information submitted through contact, intake, or booking forms
• Personal health information required to provide psychotherapy services
• Information related to clinical education, training programs, or professional consultations
• Payment, billing, and receipt information
• Information related to digital products, downloads, or course participation
Only information necessary for the purposes listed below is collected.
How your information is used
Your information may be used to:
• Respond to inquiries and determine service fit
• Provide psychotherapy, supervision, consultation, and clinical education services
• Deliver virtual care across provinces where permitted
• Schedule appointments and manage professional communication
• Maintain clinical and administrative records as required by law and regulatory bodies
• Process payments and provide receipts
• Deliver educational materials, digital products, or training content
• Meet legal, ethical, and professional obligations
Personal information is never sold or shared for marketing purposes.
Consent
By contacting us, enrolling in services or programs, or purchasing digital products, you provide consent for the collection, use, and storage of your information as described in this policy. Consent may be withdrawn at any time, subject to legal, ethical, and professional record keeping requirements.
Virtual services and cross provincial care
Psychotherapy and education services may be provided virtually using secure platforms. Clients are responsible for ensuring they are located in a jurisdiction where services may legally be provided. Reasonable steps are taken to protect privacy when delivering virtual services, though absolute security cannot be guaranteed in online environments.
Limits to confidentiality
Confidentiality is a foundational part of psychotherapy practice. However, disclosure of personal health information may be required or permitted by law in certain circumstances, including:
• Risk of serious harm to yourself or others
• Suspected abuse or neglect of a child or vulnerable person
• Court orders, subpoenas, or other legal requirements
• Regulatory, professional, or insurance audits
These limits are reviewed in more detail during the informed consent process.
Storage and safeguards
Personal information and personal health information are stored securely using reasonable administrative, technical, and physical safeguards. Access is restricted to those who require the information to perform professional duties.
Records are retained for the length of time required by law and professional standards.
Third party service providers
We use third party platforms to support website hosting, scheduling, secure communication, payment processing, virtual sessions, and course delivery. These providers are selected carefully and are expected to meet appropriate privacy and security standards.
Educational content and digital products
Clinical education materials, recordings, and digital products are intended for educational purposes only and do not constitute psychotherapy or crisis services. Participation in training programs does not establish a therapist client relationship unless explicitly stated.
Access and correction
You have the right to request access to your personal information and request corrections where appropriate, subject to legal and professional limitations.
Policy updates
This Privacy Policy may be updated periodically to reflect changes in services, technology, or legal requirements. The most current version will always be available on this website.
Contact
If you have questions about this Privacy Policy or how your information is handled, please contact us using the website contact form.